Frequently Asked Questions

Yes, we deliver nationwide across Pakistan. Free delivery is available for all orders within Pakistan.

Orders are usually delivered within 3–5 working days. Express delivery options are available for major cities. You'll receive tracking information once your order is shipped.

We accept multiple payment methods including Cash on Delivery (COD), EasyPaisa, JazzCash, and Bank Transfer. All payment methods are secure and encrypted.

Yes, we offer a 14-day return policy on all items. Items must be unworn, unwashed, and in original packaging with tags attached. Exchanges are allowed in case of size or defect issues. Please contact us within 48 hours of receiving your order.

Once your order is confirmed and shipped, our team will contact you with tracking details via SMS and email. You can also track your order through our 'Track Order' page using your order number.

You can reach us via WhatsApp (+92 300 123 4567), Instagram (@saimas_closet), Facebook, or Email (Saimascloset72@gmail.com). Our customer support team is available Monday to Saturday, 9 AM to 6 PM.

Yes, all payment transactions are processed through secure, encrypted channels. We use SSL encryption to protect your personal and payment information. We never store your complete payment details.

If you receive a damaged or incorrect item, please contact us immediately within 48 hours of delivery. We will arrange a free replacement or full refund. Please include photos of the issue for faster resolution.

Yes, we provide detailed size guides for all products. You can find size charts on each product page. If you're unsure about sizing, feel free to contact our customer support team for assistance.

You can modify or cancel your order within 2 hours of placing it. After that, the order enters processing and cannot be changed. Please contact us immediately if you need to make changes.

Yes, we offer beautiful gift wrapping services for an additional fee. You can select this option during checkout. Perfect for special occasions and gifts!

We offer exchanges for size issues within 14 days of delivery. The item must be unworn, unwashed, with tags attached. Exchanges are subject to stock availability. Contact us to initiate an exchange.